Below are the standard rental policies associated with renting an RV from All Valley RV Center. If you have any questions, please ask before securing your rental reservation.
SECURITY DEPOSIT POLICY
A $500 security deposit is required for each RV rental and due by the day of the rental period start date. The security deposit covers the cost in the event there are missing or damaged items inside or damages to the outside of the RV during your stay. The security deposit also covers any dumping and cleaning fees charged for not returning the RV in the condition it was received in. If necessary, additional costs associated with missing or damaged items inside or outside the RV may be charged to your credit card that we have on file. The security deposit may also be used to pay any monies owed to All Valley RV Center.
MINIMUM NIGHTS POLICY
All Valley RV Center requires a 3 night minimum stay on all rentals. We do not accept pick-ups or drop offs on weekends or holidays. We do not pick up or deliver on weekends or holidays.
To cancel your reservation, you must notify our rental manager. All cancellations must be made 30 days prior to your scheduled arrival date. If you cancel less than 30 days from reservation date your 100% due is nonrefundable (see rescheduling policy below).
If you need to cancel your trip, you may reschedule your cancelled trip 1 time for a $100 fee. However the rescheduling must occur 30 days prior to your initial scheduled arrival date. All trips must be taken within one year of your original reservation date (scheduling permitting). All monies from original booking will be applied to your rescheduled trip.
PICK UP POLICY
All RV pick-ups are scheduled between 2:00 p.m. and 5:00 p.m. Monday – Friday excluding holidays.
DROP OFF POLICY
All RV’s must be returned to our rental facility between 9:00 a.m. and 11:00 a.m. Monday – Friday excluding holidays. There will be a $50 per hour charge for any returns that take place after the return time of 11:00 a.m.
You are required to do a basic clean up at the end of your stay (including dumping the tanks). The RV must be returned without damage and the inside must be clean prior to check out. Failure to return without damage and/or in an unclean state will result in additional charges that may be deducted from the Security Deposit and, if necessary, additional charges may be made to your credit card. Our fee to dump tanks is $100. The fee to do a standard cleaning (if the RV is not returned cleaned) is $150. Excessive cleaning with require additional charges.
NO SMOKING POLICY
There is NO SMOKING in any of the RV rentals. If the RV is returned with any kind of smoking odor or other evidence of smoking, it will result in the forfeiture of the security deposit plus any additional charges incurred in cleaning and/or repair.
We allow pets up to 50lbs. However, there is a $100.00 pet fee. Any damage cause from the pet will be deducted from the security deposit.
NO RE-SUPPLY POLICY
The RV comes equipped with a full fresh water tank, empty grey and black water holding tanks. A full propane tank, and a fully charged battery. If you are camped in a non-hookup site, it is your responsibility to ensure that these resources last your entire rental period.
Motorhome rentals come equipped with a generator. The first 5 hours per day are included in the rental. Additional hours will be charged a $5 per hour fee upon drop off. Travel trailer rentals have the option to rent a generator. The fee for the generator rental varies. Please ask during your rental specialist for pricing.
EQUIPMENT MALFUNCTION POLICY
Items such as the A/C, coffee maker, generator, awning, radio, DVD player, microwave, television, jacks, etc. are convenience items. If any malfunctions should occur with any of these items, no compensation will be made to you. For assistance, you are advised to consult the informational material in the RV or contact All Valley RV Center at (661) 949-0555.
RV DAMAGE POLICY
If the RV and/or the contents in the RV are damaged during your rental period, you are responsible to pay all damage costs whether you were at fault or not or if damage was caused by acts of nature (wind, rain, earthquake, fire, flood, etc). If your RV is equipped with awnings, please note: the RV awnings do not like wind. It is your responsibility to retract the awning even in the mildest windy conditions. If an accident occurs, you are responsible for obtaining a police report, contacting the other party’s insurance company, and contacting us immediately at (661) 949-0555. At checkout, All Valley RV Center will estimate the damage, if any, and expedite the cleaning and/or repair.
NO REFUND POLICY
No refunds will be given for any reason, including, but not limited to, bad weather, no shows, personal emergencies, late arrivals, or early departures.